Homeless Management Information System

The Homeless Management Information System (HMIS) is used by the City of Baltimore Continuum of Care to track client services, program outcomes, and city-wide data on homelessness.  Use of an HMIS system is required by the Department of Housing and Urban Development (HUD), and HMIS data is used by service providers and the City of Baltimore to fulfill reporting requirements for a variety of funders, including the federal government, state government, and philanthropic partners.  The HMIS is used by more than 40 organizations which provide homeless services at more than 140 programs in the City. The City utilizes ClientTrack to deliver our HMIS services.  If you have any questions regarding HMIS, contact Baltimore City’s HMIS Help Desk at 410-396-4647, [email protected].

HMIS Governance

The Baltimore City Mayor's Office of Human Services - Homeless Services Program serves as the HMIS Lead Agency for the Baltimore Continuum of Care. The HMIS Lead Agency is designated by the CoC Board and is overseen by the CoC's Data and Performance Committee

The Baltimore City HMIS Policies and Procedures outline the rules and standards by which the HMIS Lead Agency, Participating Organizations, and other stakeholders must operate.

Baltimore City HMIS Policies and Procedures Brief
Baltimore City HMIS Policies and Procedures 

HMIS Privacy

The HMIS Lead and participating organizations may only collect and use HMIS data for the specific internal purposes and reasons relevant to the work of the Continuum of Care, as defined in the HUD Data and Technical standards, the [Baltimore City HMIS Policies and Procedures] and Privacy Notice.

Baltimore City HMIS Privacy Notice 
Baltimore City HMIS Information Sharing Consent form   
Baltimore City HMIS Information Sharing Revocation of Consent form   

Spanish Versions

Baltimore City HMIS Privacy Notice (Spanish)
Baltimore City HMIS Information Sharing Consent form (Spanish)
Baltimore City HMIS Informatio Sharing Revocation of Consent form (Spanish)

HMIS Participating Agencies include housing programs and service providers throughout the City of Baltimore who contribute data to the HMIS. Click here to access a list of current Participating Agencies

For Participating Agencies

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HMIS Help Desk

Participating Agencies that need assistance utilizing HMIS may contact the HMIS Help Desk at 410.396.HMIS (4647) or email [email protected].

HMIS User Authorization and Removal

HMIS Representatives are responsible for authorizing and removing HMIS Users. To send an HMIS authorization or removal request, please fill out the HMIS User Authorization/Removal form.

HMIS New User Training

HMIS New User Training will be piloting a redesigned HMIS User Training process beginning January 2018. The HMIS New User Training will be conducted in a two-part training process:

Part I: Users will complete online training modules through our HMIS Learning Management System (LMS) that cover introductory HMIS information (i.e. HMIS overview, Roles & Responsibilities, Policies & Procedures, Data Security and Privacy, etc.). Additionally, this new format will include ‘evergreen’ training resources, such as videos and slides that users can revisit as needed.

Part II: Users will attend a 3-hour in-person, guided orientation with the HMIS staff on how to navigate through the HMIS system.

Users will be required to complete both parts of the training prior to receiving access to the HMIS live environment. Partial attendance will not fulfill the initial HMIS training requirement.

Part II of the HMIS New User Trainings are being offered on the following dates:

  • Thursday, November 29, 2018
  • Thursday, December 13, 2018
  • Thursday, January 10, 2019
  • Wednesday, January 23, 2019
  • Friday, February 8, 2019
  • Thursday, February 21, 2019
  • Thursday, March 7, 2019
  • Friday, March 22, 2019
  • Friday, April 5, 2019
  • Thursday, April 18, 2019
  • Thursday, May 2, 2019
  • Thursday, May 16, 2019
  • Wednesday, May 29, 2019
  • Thursday, June 13, 2019
  • Thursday, June 27, 2019

To request training for a new user, please complete the Baltimore HMIS User Authorization form.

HMIS User Groups

HMIS User Groups provide HMIS Leads and Power Users the opportunity connect with MOHS - HSP HMIS staff and each other. HMIS User Groups are held on the third Tuesday of every month, with the first month of each quarter (July, October, January, April) being held in-person. All other months will be held online on a Go-to-Webinar. Please see the User Group Schedule below:

Paper Data Collection Forms

HMIS data must be collected using the exact data points and answer choices specified by HUD and its federal partners. HMIS participating projects are strongly encouraged to enter data into the HMIS electronic system at the same time as it is being collected from clients. Projects that choose to, may first collect HMIS data from clients on paper forms, to later enter the data into the HMIS electronic system. These projects must use the paper forms provided by MOHS to ensure that data is collected in full compliance with HMIS regulations.

System Performance Measures

The McKinney-Vento Homeless Assistance Act requires communities to measure their performance as a coordinated system of homeless assistance operations. Beginning in 2016, CoCs are expected to submit their System Performance Measures data to HUD.

View videos produced by HUD outlining the logic and calculations behind each Performance Measure.
View local guidance on reviewing the Performance Measures at the project level.