Homeless Management Information System

The Homeless Management Information System (HMIS) is used by the City of Baltimore Continuum of Care to track client services, program outcomes, and city-wide data on homelessness.  Use of an HMIS system is required by the Department of Housing and Urban Development (HUD), and HMIS data is used by service providers and the City of Baltimore to fulfill reporting requirements for a variety of funders, including the federal government, state government, and philanthropic partners.  The HMIS is used by more than 40 organizations which provide homeless services at more than 140 programs in the City. The City utilizes ClientTrack to deliver our HMIS services.  If you have any questions regarding HMIS, contact Baltimore City’s HMIS Help Desk at 410-396-4647, [email protected].

HMIS Governance

The Baltimore City Mayor's Office of Human Services - Homeless Services Program serves as the HMIS Lead Agency for the Baltimore Continuum of Care. The HMIS Lead Agency is designated by the CoC Board and is overseen by the CoC's Data and Performance Committee

The Baltimore City HMIS Policies and Procedures outline the rules and standards by which the HMIS Lead Agency, Participating Organizations, and other stakeholders must operate.

Baltimore City HMIS Policies and Procedures Brief
Baltimore City HMIS Policies and Procedures (August 2016)

HMIS Privacy

The HMIS Lead and participating organizations may only collect and use HMIS data for the specific internal purposes and reasons relevant to the work of the Continuum of Care, as defined in the HUD Data and Technical standards, the [Baltimore City HMIS Policies and Procedures] and Privacy Notice.

Baltimore City HMIS Privacy Notice   (September 2016)
Baltimore City HMIS Information Sharing Consent form   (June 2016)
Baltimore City HMIS Information Sharing Revocation of Consent form   (February 2014)

For Participating Agencies

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Agency Login

HMIS Help Desk

Participating Agencies that need assistance utilizing HMIS may contact the HMIS Help Desk at 410.396.HMIS (4647) or email [email protected].

HMIS User Authorization and Removal

HMIS Representatives are responsible for authorizing and removing HMIS Users. To send an HMIS authorization or removal request, please fill out the HMIS User Authorization/Removal form.

HMIS New User Training

New users are required to complete HMIS New User Training before being given access to HMIS. HMIS New User Trainings are being offered on the following dates:

  • Thursday, January 12, 2017
  • Thursday, February 23, 2017
  • Thursday, April 6, 2017

To request training for a new user, please complete the Baltimore HMIS User Authorization form.

HMIS User Groups

HMIS User Groups provide HMIS Leads and Power Users the opportunity connect with MOHS - HSP HMIS staff and each other. HMIS User Groups are held on the third Tuesday of every month, with the first month of each quarter (July, October, January, April) being held in-person. All other months will be held online on a Go-to-Webinar. Please see the User Group Schedule below:

  • January 17, 2017, 9:30 am – Helping Up Mission
  • February 21, 2017, 9:30 am – virtual, Register here
  • March 21, 2017, 9:30 am – virtual, Register here
  • April 18, 2017, 9:30 am – Helping Up Mission
  • May 16, 2017, 9:30 am – virtual, Register here
  • June 20, 2017, 9:30 am – virtual, Register here
  • July 18, 2017, 9:30 am – Helping Up Mission
  • August 15, 2017, 9:30 am – virtual, Register here
  • September 19, 2017, 9:30 am – virtual, Register here
  • October 17, 2017, 9:30 am – Helping Up Mission
  • November 21, 2017, 9:30 am – virtual, Register here
  • December 19, 2017, 9:30 am – virtual, Register here

Paper Data Collection Forms

HMIS data must be collected using the exact data points and answer choices specified by HUD and its federal partners. HMIS participating projects are strongly encouraged to enter data into the HMIS electronic system at the same time as it is being collected from clients. Projects that choose to, may first collect HMIS data from clients on paper forms, to later enter the data into the HMIS electronic system. These projects must use the paper forms provided by MOHS to ensure that data is collected in full compliance with HMIS regulations.

System Performance Measures

The McKinney-Vento Homeless Assistance Act requires communities to measure their performance as a coordinated system of homeless assistance operations. Beginning in 2016, CoCs are expected to submit their System Performance Measures data to HUD.

View videos produced by HUD outlining the logic and calculations behind each Performance Measure.
View local guidance on reviewing the Performance Measures at the project level.